Refund policy
Wrapped by Bows - Returns & Refund Policy
Thank you for shopping with Wrapped by Bows! We take great care in preparing every order and want your experience with us to be as smooth as possible.
Order Cancellations
We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible with your order number and full name at wrappedbybows@outlook.com
Orders may be cancelled before they have been dispatched. Once an order has been shipped, we are unable to cancel it.
As many of our products are handmade, curated, or prepared to order, production may begin shortly after an order is placed. If work has already started on your order, we may be unable to accept a cancellation request.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please don’t hesitate to get in touch and we will do what we can to resolve the issue - your satisfaction is our number one priority! Please contact us within 7 days of delivery with your order details.
Standard Products
For standard, non-personalised products such as bookmarks, customers may request a return within 14 days of delivery in accordance with UK consumer regulations.
Items must be returned unused, in their original condition, and in their original packaging where possible.
Customers are responsible for return postage costs unless the item is damaged, faulty, or incorrect.
Book Sleeves
Please carefully review the dimensions listed on each product before purchasing.
Our book sleeves are designed to fit specific book sizes and may not accommodate all editions, hardbacks, special editions, e-readers, or larger-format books.
Please carefully review the dimensions provided within each product listing before purchasing. Returns will not be accepted where the product matches the dimensions stated and the sleeve is unsuitable due to the measurements not being checked before purchase.
Blind Date with a Book Products
Our Blind Date with a Book products are designed to provide a surprise reading experience.
As books are selected based on customer selections and are intended to be a surprise, we cannot accept returns or offer refunds based on personal preference, disappointment with the selected title, or because the book was not enjoyed.
To help prevent duplicate books, we provide methods for customers to share previously owned or read titles and encourage customers to include genre preferences, favourite tropes, age preferences, and any content they wish to avoid when ordering.
Whilst we take reasonable steps to avoid duplicate titles, we cannot guarantee that a customer will not receive a book they already own or have previously read if this information has not been provided at the time of ordering.
Postal Delays
Once an order has been dispatched, delivery times are the responsibility of the postal carrier. Whilst we will do our best to assist with tracking and delivery enquiries, we cannot offer refunds for delays caused by Royal Mail or other delivery providers where the item is still in transit.
Lost parcels will be handled in accordance with the delivery provider’s claims process and applicable consumer rights.
Refund Processing
Approved refunds will be issued to the original payment method used when placing the order. Please allow 5–7 business days for the funds to appear in your account.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: wrappedbybows@outlook.com